Video Conferencing Appointments

The Australian Government has allowed clients with a current Mental Health Care Plan referral from their GP to access video conferencing (telehealth) appointments during the COVID-19 pandemic. Importantly, the federal government have made these appointments bulk-billed, meaning there is no out of pocket expense to you. The staff at Grove Psychology are well aware of the significant stress that the community is going through right now, with the uncertainty regarding the impact of the virus, and huge impact on the economy and people's jobs. We are fully prepared to work with our existing and new clients to access telehealth appointments for psychological counselling and support. During these difficult times of uncertainty, our staff want to be able to provide clinical experience and support to help. 

What happens for telehealth appointments?

Prior to your appointment, you will receive information on how to access your telehealth appointment. We are working to make this is as simple as possible for you. 

What to expect in your telehealth appointment

Telehealth appointments are a little bit different to normal face to face appointments and they can take a little getting used to. Depending on which platform your psychologist uses, you will go to a "virtual waitroom" until your psychologist dials in. Appointments go much like they do normally (see our what to expect page for first time appointments). To reduce distraction, some platforms allow you to minimise the window that shows your camera. Once you are happy with your positioning in the camera, you may want to close this window so you can focus on who you are talking with. 

Setting up for your telehealth appointment

We suggest picking somewhere quiet, where you are not likely to be disturbed, and private where you feel you can talk openly. Ideally, the room is well lit, but so long as we can hear you ok, then we can go ahead. You may like to advise your family in advance that you have a video conferencing appointment so you can get privacy. It's best to use a laptop or tablet that can be stable through the session. Have your phone handy in case there are difficulties with the internet. 

What if I don't have enough data to do video conferencing?

Just let us know before the appointment. We will schedule a telephone appointment instead. 

Why can't I attend my appointment in person?

As much as we would like to continue to see our clients face to face, and we recognise the importance of being able to attend Grove Psychology for appointments, it is important to us that we continue to reduce risks to you and our staff of transmitting COVID-19, and keeping in-line with government advice to reduce outings outside of the home. We do recognise in some cases face to face appointments are necessary - please contact at least one day in advance to discuss. 

How can I help my child to attend their telehealth appointment?

It will be a little bit different for children from their normal appointments. We suggest making sure your child has access to paper and pencils to draw, and a favourite toy to show their psychologist. Ideally they will do their appointment in a private area, trying to reduce distractions at home from siblings and other technology.